Privacy Policy

Legacy Renovations LLC — Privacy Policy
Last updated: September 21, 2026

Legacy Renovations LLC ("Legacy Renovations," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website at legacyr.net, by phone, by text message, by email, and in the course of providing our remodeling services; how we use it; and how and when we share it.

1. Information We Collect

We collect information you provide to us directly, including:

• Contact information: your name, email address, mobile and other phone numbers, and mailing address.
• Project information: your property address and unit number, building name, project details, photos, drawings, selections, and any other information you share with us about your project.
• Communications: the content of messages, emails, texts, and calls you exchange with us, and records of your consent to receive text messages.
• Billing information: information needed to prepare estimates and invoices and to process payments. Card and bank payment details are processed by our third-party payment processors and are not stored by us.

We also collect limited information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and cookie data, through our website platform and related analytics tools.

2. How We Use Your Information

We use the information we collect to:

• respond to your inquiries and requests for estimates;
• schedule site visits, consultations, and work;
• communicate with you about your project, including updates, scheduling, selections, and questions;
• prepare estimates, contracts, change orders, and invoices, and process payments;
• coordinate with building management, associations, and permitting authorities as required for your project;
• provide customer support and warranty service;
• operate, maintain, and improve our website and services; and
• comply with legal obligations and protect our legal rights.

3. How We Share Your Information

We do not sell your personal information. We share personal information only as needed to provide our services and operate our business, specifically with:

• Subcontractors and suppliers who perform or support work on your project, limited to the information they need to do that work;
• Building management, condominium associations, and HOAs as required for access, approvals, elevator reservations, and building requirements;
• Government and permitting authorities as required for permits and inspections;
• Service providers who host our website, provide our phone and text messaging systems, and handle accounting, invoicing, and payment processing, each of whom may use the information only to provide services to us; and
• Legal and safety purposes, when required by law or legal process, or to protect our rights, property, or safety or that of others.

The sharing described in this section does not apply to mobile opt-in or text message consent information, which is governed by Section 4 below.

4. Text Messaging (SMS) and Mobile Information

If you provide your mobile number and consent to receive text messages from us, we collect your mobile number, a record of your consent (including the date, time, and method of opt-in), and the content of the messages we exchange. We use this information solely to send you the text messages you have agreed to receive and to respond to your messages.

No mobile opt-in or text message consent will be shared with third parties or affiliates. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for the text messaging service providers that transmit messages on our behalf.

5. SMS Terms of Service

Program description. If you consent to receive conversational and informational SMS from Legacy Renovations LLC, you agree to receive conversational and informational SMS from us related to your inquiries and projects, including responses to your inquiries, estimate follow-ups, appointment and site-visit scheduling and reminders, project status updates, invoice and payment notices, and customer support. We do not send promotional or marketing text messages.

How to opt in. You may opt in by checking the SMS consent box on our website contact form, by texting us first, or by giving us your verbal or written consent. Consent to receive text messages is not a condition of purchasing any goods or services.

• Reply STOP to opt out at any time. You will receive one final message confirming that you have been unsubscribed, and no further messages will be sent.
• Reply HELP for support, or contact us at 281-515-9355 or Steven@legacyr.net.
• Message and data rates may apply.
• Message frequency varies based on your inquiry and the status of your project.
• Carriers are not liable for delayed or undelivered messages.
• Visit https://legacyr.net/pages/privacy-policy to see our Privacy Policy and https://legacyr.net/pages/terms-of-service for our Terms and Conditions.

6. Cookies

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use it. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

7. Data Retention and Security

We keep personal information for as long as needed to provide our services, maintain project, warranty, tax, and business records, and meet our legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

8. Your Choices

You may opt out of text messages at any time by replying STOP, and you may ask us to stop emailing you at any time. You may also request access to, correction of, or deletion of your personal information by contacting us, subject to our need to retain certain records for legal, tax, warranty, and business purposes.

9. Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact Us

Legacy Renovations LLC
Houston, TX
Phone: 281-515-9355
Email: Steven@legacyr.net
Website: legacyr.net